Refund policy

Cynora 30-Day Refund Policy

At Cynora, we stand behind the quality of our products and want you to feel confident in your purchase. Please review our refund policy carefully before placing an order.

Refund Eligibility Window

We offer a 30-day refund policy, which means you have 30 days from the date of delivery to request a refund.

Refund requests submitted after 30 days from delivery will not be eligible. You can email us at cynora.info@gmail.com

No Returns Policy

Cynora does not accept product returns.

Due to hygiene, safety, and quality-control standards, all sales are final once delivered. Customers are not required to ship products back in order to be considered for a refund.

Eligible Refund Conditions

Refunds are only issued in the following situations:

  • You received a damaged product

  • You received the wrong item

  • Your order arrived defective or unusable

  • Your order was lost in transit and confirmed by the carrier

  • There is a verified issue caused by fulfillment or shipping errors

All refund requests must be submitted within 30 days of delivery and include proof of the issue (photos or videos).

Non-Refundable Situations

Refunds will not be issued for:

  • Requests made after the 30-day window

  • Incorrect address provided by the customer

  • Buyer’s remorse or change of mind

  • Normal wear and tear

  • Misuse, neglect, or improper handling of the product

  • Failure to follow product instructions

  • Delays caused by carriers outside of our control once marked as delivered

How to Request a Refund

To request a refund, please contact us at:

📧 cynora@gmail.com

Include the following in your message:

  • Your order number

  • A brief explanation of the issue

  • Clear photos or videos showing the problem (if applicable)

Our support team will review your request and respond within 1–3 business days.

Refund Processing

If your refund request is approved:

  • Refunds will be issued to the original payment method

  • Processing times may vary by bank or payment provider

  • Please allow 5–10 business days for the refund to appear on your statement

Final Notes

By placing an order with Cynora, you acknowledge and agree to this refund policy.

We reserve the right to deny refund requests that do not meet the conditions outlined above or show signs of abuse.